Terms and Conditions

Terms and Conditions

This is the small print page. In booking a Diamantina expedition you will be entering into a contract with us, and you need to be clear on the details of that contract

Bookings can be made via our secure online booking form. If you cannot use the online form you can download a manual booking form and post it back to us. You can download the manual booking form from the download forms box to the right on this page.

Booking Deposit and Final Payment

Diamantina requires a completed online booking form and non-refundable deposit to confirm your booking. The booking deposit is $400 per person. Your booking deposit is used towards pre-tour operational and administration costs for your expedition. Bookings made within 45 days of departure will require full payment at the time of booking.
 
Final payment: The balance of money owed will be due 45 days prior to departure. If payment is not received by the due date you will forfeit your deposit and place on the tour.
 
All prices are per person and inclusive of GST.

Cancellations

Cancellations must be received in writing. Cancellations take effect subject to the following:
 
– If cancellation takes place more than 70 days before your departure date, your full deposit will be forfeited.
– If cancellation takes place between 70 and 45 days before your departure date, 50% of the tour price will be forfeited.
– If cancellation takes place less than 45 days before your departure date, 100% of the tour price will be forfeited.
 
In view of the heavy penalties applied to cancelled reservations, it is a condition of your booking that you take out travel insurance at the time your deposit is paid. We recommend insurance that covers any loss which may be suffered due to cancellation.

Your health

Diamantina require you to complete a medical questionnaire to be returned to us as proof that you are fit enough to participate in the tour. This can be downloaded from the download forms box to the right. This must be returned to us at least 70 days prior to departure or if tour is booked closer to departure date, with booking form.

If you are 70 years or over or have a pre existing medical condition you must have your doctor complete and sign the bottom section of the medical form before returning to ABH. If you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic, you are strongly advised against participating. Tours take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Evacuation, where necessary, can be prolonged, difficult and expensive. Medical and evacuation expenses will be your responsibility. ABH reserves the right in its absolute discretion to refuse a participant the right to participate in a tour on medical or fitness grounds. 

If medical clearance is not obtained from your doctor your deposit is fully refundable. Any cancellation after a successful medical clearance is subject to our standard cancellation policy.

Travel Insurance

It is a condition of your booking that you take out travel insurance at the time your deposit is paid.
 
Your insurance should provide cover against personal accident and sickness, medical expenses, emergency repatriation and personal liability. We also recommend that the policy covers cancellation, curtailment, loss of luggage and personal effects.
 
For Australian residents: Under the Federal Government Medicare Act it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to medical expenses and ambulance/air ambulance services. We advise our travellers to take specific cover for ambulance through their respective State/Territory ambulance providers or through their own private health insurance.
 
For Diamantina expeditions, or travel anywhere in the world – receive a 10% discount on your travel insurance with QBE.
 
(The Travel Insurance is underwritten by QBE Insurance (Australia) Limited ABN 78 003 191 035 (AFSL 239545) and  Product Disclosure Statement should be considered before acquiring the product.)

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